Generally Speaking

We want to be 100% satisfied with your purchase. You may return unframed prints for a full refund less the original shipping charges.  Framed prints are made to order and cannot be returned. See the additional information and instructions listed below regarding returns.

Unframed Prints

You may return unframed products purchased from Mad Clever Design for a full refund less the original shipping charges.  You must communicate your desire to return merchandise to us within 14 days of receipt of merchandise.  Make sure that the original packaging is kept, as it is imperative that all items be returned to us in perfect condition.

 how to return unframed items:

- Within 7 days of delivery contact us by email at info@barlogastudios.com and inform us of your intent to return.

-Repackage the products in the original packing materials.  If the original packaging is not available, then you must purchase similar materials or pay a shipping professional to do so.  Damaged items caused by improper packaging will not be refunded.

-Use a trackable shipping service to make your return shipment.  Make sure your that your return shipment is fully insured.

ship the returned item to:

Mad Clever Designs
attn: returns
346 Oakes Blvd.
San Leandro, CA 94577

-Once we receive and inspect your return, we will refund the original source of payment

Shipping Information

-All packages are fully insured and shipped via UPS or USPS.

-Typically orders are generally shipped in 1-5 days. occasionally orders are more complicated and take more time but will generally ship 3-10 days after the order is received. Please add 2-6 business days for the delivery depending on your distance from California. 

-When ordering, please use your street address, as our shipping company does not deliver to post office box numbers

-Express delivery is available for an additional charge. Please email us at info@barlogastudios.com for rates. 

-For international orders outside the continental U.S. (including Hawaii, Alaska, and Canada) or to ship to Military Post Offices (APO, FPO, etc.) please email us at info@barlogastudios.com for rates.

Damage in Transit

In the unusual event of an incorrect or damaged order, email us at info@barlogastudios.com so that we can remedy the situation.

When damage in transit occurs:

1) place the item back in its original packaging and keep all packing materials.

2) email us and let us know what damage occured.  Pictures of the damage (both packaging and product) are extremely helpful for our claims against the carrier.  Please email them if you can.

3) We will begin production of your replacement piece immediately.